Leveraging Employee Engagement
Building a Culture of Sustained Improvement

Many organizations, especially those having a monopolistic or dominant market share, tend to develop a culture of “Continuous Crisis Management” – a rather negative culture which results in constantly dealing with problems. Such companies move from crisis to crisis. Once a crisis surfaces, a trouble-shooter usually emerges who douses the fire, earning the appreciation of the top management. Almost no effort is made to evaluate why the crisis occurred in the first place. Eventually, this becomes the norm rather than the exception and regular trouble-shooters are given preference over all other people.