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Capability Frameworks & Models




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    Time to Take a Leap
    Pathway to World Class Enterprise Services

    Team SSF

    Essentially the term BPM means the activity of managing task(s) and processes pertaining to the execution of any business.

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    D-Cap (Dedicated Captive) Model

    Innovating to Excel – Co-Creating Value by Business Process Transformation

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    People Practices Framework (PPF)

    For Effective Employee Engagement Resulting in Enhanced Performance

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    Partnership Excellence Framework (PEF)

    Power of Relationships – Partnership Excellence Framework

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    Centum Model

    Moving from Business Services Management (BPM) to Enterprise Service Management (ESM) with CENTUM

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    TCaaS Model

    Transformation Capability as a Service (TCaaS)

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    CEM Model

    “The Business of Customer Experience – A Transformation Beyond Change”

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    TIBS Capability Model

    Business Services at Cross Roads – The Big Shift fromITeS (Technology Enabled) to ITiS (Technology Integrated)

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    DxQ Framework

    Demystifying DxQ – Executing Digital Transformation

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About Shared Services Forum


SSF India is an Industry forum (setup in the Year 2011) run ‘by practitioners for practitioners’ with a vision to create and disseminate knowledge for excellence in Business services, IT & Business Process Management (BPM).

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