Cover Story
Shape of the Next Normal
UNPRECEDENTED CHANGE FOR THE BUSINESS SERVICES INDUSTRY - A Thought Leadership Article by Rakesh Sinha
It is time once again to reimagine the future while fully embracing the transformative nature of digital technologies and successfully amalgamating it with the passion of humans. The best way to predict the future is to create it, or rather co-create it together and collectively. And maybe that is the heritage we are destined to shape.
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CAPABILITY FRAMEWORKS & MODELS
Time to Take a Leap
Pathway to World Class Enterprise Services
Essentially the term BPM means the activity of managing task(s) and processes pertaining to the execution of any business.
D-Cap (Dedicated Captive) Model
Innovating to Excel - Co-Creating Value by Business Process Transformation
People Practices Framework (PPF)
For Effective Employee Engagement Resulting in Enhanced Performance
Centum Model
Moving from Business Services Management (BPM) to Enterprise Service Management (ESM) with CENTUM
TIBS Capability Model
Business Services at Cross Roads - The Big Shift fromITeS (Technology Enabled) to ITiS (Technology Integrated)
3 ‘I’ Framework
3 ‘I’ Framework for Competitive Edge - A Useful Capability Framework for HR Transformation
PMM Model
Moving Towards Continuous Value Delivery Through Process Maturity - An Innovative Model designed By Practitioners For Practitioners
ACT Framework
Future Ready, Not Future Shock - The Agenda for GBS Centres to ‘get set’ for Future Readiness
Business Services at Cross Roads
The Big Shift from ITeS (Technology Enabled) to ITiS (Technology Integrated)
The world is getting more complex by each passing day. Running businesses or independent business units was once an art – only those who ‘had’ it could do it.
Moving Towards Continuous Value Delivery Through Process Maturity
An Innovative Model Designed by Practitioners for Practitioners
Most organizations globally face pressures to gain and retain competitive advantage by identifying cost cutting opportunities, improving quality, reducing turnaround time and enhancing customer experience.
Innovating to Excel
A Versatile Partnership Between Innovation and Performance
Few decades ago, by evolving and adapting to a collaborative supply chain, the Manufacturing Industry transformed itself and created strategically differentiated business models.
3 ‘I’ Framework for Competitive Edge
In the modern world of acute competition, a typical paradox is that no two products in the market are exactly the same and yet they are all the same.
Future Ready, Not Future Shock
The Agenda for GBS Centres to ‘Get Set’ for Future Readiness
Business will change in the next 10 years much more than the past two decades, and humanity will change in the next 20 years more than in all of human history.
Demystifying DxQ
Executing Digital Transformation
“When the digital transformation is done right, it’s like a caterpillar turning into a butterfly,but when done wrong, all you have is a really fast caterpillar.”
The Digital Metamorphosis
Transitioning Successfully
The Business Services Technology organizations in Global India are at an ‘inflection point’ of a significant growth opportunity as digital technologies replace the traditional technologies.
The Business of Customer Experience
A Transformation Beyond Change
“You’ve got to start with the customer experience and work back toward the technology, not the other way around.”
Agile to Excel Your AIDE in the VUCA World
Simplifying BPM – The Lighter Side of Serious Bussiness
Rethinking Mind-Sets and Embedding Change Principles Into the Business Ethos to Thrive in Turbulent Times.
Organizational Capability For Expansion & Excellence
Setting Benchmark in Business Process Services
It is about achieving excellence in everything that an organization does including leadership, strategy, customer focus, information management, people and processes.
Transformation Highway
Converting Staff Functions into Value Streams – 10 Axioms for Execution Excellence
Even after the advent of Information Technology, organization structures continue to be Function based – Sales, Production, Finance, Supply Chain or HR etc.
Who is best for meChoosing a Partner need not be a Nail-biting Experience
Globally, there are many models to capture, compare and classify the strengths of global BPO Players in verticals and functional processes.
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PUBLISHED AUTHORS
Ravi S Ramakrishnan
Founder - RvaluE Group
Founder & CEO - Shared Services Forum
Anand Maheshwari
Founder & Director - Quintes Global (P) Ltd
Sanjay Gupta
Chief Architect & Member Governing Council - SSF
Rakesh Sinha
Co-Founder - SSF
Executive Director & COO - RvaluE Group
Sandeep Tyagi
Chairman - Estee Advisor
Rakesh Kumar Gupta
Managing Director - Allianz Cornhill Information Services
Rahul Singh
President, Financial Services Division - HCL
Pravin Purang
Technocrat & Management Advisor - JSPL
Pramod K Vaya
Vice President Finance & Accounts and Head of Shared Services - VE Commercial Vehicles
N Rangarajan
Managing Director, Head of Operations - Global Shared Services Centre
Narendrra V Arora
Vice President, Global Business Shared Services - Piramal
B Jayaraman
VP-Ops - United States Pharmacopeia
Anand Rajhans
Head - Technical Integration & Shared Services Delivery - Syngenta Services Pvt Limited
Irendra Chhabra
Managing Director & CEO, Ebex Services - Ebex Services (Essel Group)
Hitesh Vakil
CEO, Service Excellence Center - Zee Entertainment Enterprises Ltd
Deepak Dhawan
CEO & Founder - Talentonic HR Solutions Pvt Ltd
Mahesh Krishnamoorthy
Chief Business Officer - Mahindra Integrated Business Solutions
Babar Mian
Head of HR and Admin - PAMAC
Anindya Ghosh
Associate Partner & Global Watson Health Leader – Cognitive Business Decision Support - IBM India
K Ramesh
Consultant & Industry Expert, and Former CEO - Indigo Shared Services (HUL)
Kumaralingam MC
Director - Global Procurement Centres
Asokan Sattanathan
Former Head Supply Chain Bharti Airtel and Founder Director, Beta Solutions - Former Head Supply Chain Bharti Airtel and Founder Director, Beta Solutions
Vartul Mittal
Independent Director – Technology & Innovation and a Global Business Transformation & Automation leader - Independent Director – Technology & Innovation and a Global Business Transformation & Automation leader
Tanmay Agarwal
Leader - Global Business Services - Hindustan Coca-Cola Beverages
Suresh VS
Leader - Global Business Services - Dr Reddy’s Laboratories
Priyanka Anand
Head of Human Resource MOAI (South East Asia, Oceania and India) and Driving global people strategy in the Market Area - Ericsson
Priyan Fernando
Chairman Brandix Ltd and Senior Advisor Boston Consulting Group - Chairman Brandix Ltd and Senior Advisor Boston Consulting Group
P Viswanathan
Finance Professional - Hindustan Unilever
Neeraj Parashar
Practice Head of BFS, Global Risk & Compliance, Digital and Design Lab - Tech Mahindra
Kusum Mohapatra
President - Sampark Foundation
Krish Venkat
Chief Knowledge Officer - Ananthaa Learning Systems
Asokan Sattanathan
Former Head Supply Chain Bharti Airtel and Founder Director, Beta Solutions - Former Head Supply Chain Bharti Airtel and Founder Director, Beta Solutions
Arun Mehra
Head – Business Finance, Global Finance Centers - HSBC
Amit Saha
Regional Head of Information Technology - Asia-Pacific - Syngenta Services Pvt Limited
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SSF India is an Industry forum (setup in the Year 2011) run ‘by practitioners for practitioners’ with a vision to create and disseminate knowledge for excellence in Business services, IT & Business Process Management (BPM).
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