As Covid-19 reaches all facets of life, global shared services are finding new ways to mitigate its long-term impact.
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Shared services organizations (or global in-house centers, as they are often referred to now) in India have been in existence for several decades.
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Every passing year changes the world drastically in an unpredictable manner. Come 2025, the world will be very different from what we can possibly imagine today.
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In my ~30 years of corporate life, I have faced many corporate situations of change that have left me baffled for a cause or a solution.
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Amit Dhingra, with more than 20 years of global experience in Telecommunications and Service Delivery, is the Senior Vice President – Nokia Operations & Global Service Delivery.
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I have had the privilege over the past three decades to be a part of the evolution journey of the Business Services industry.
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When the going gets tough, the tough get going – a cliché much used in the past, but perhaps designed for times like this.
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Harry Robertson laid the foundation for an entirely new industry segment in India employing ~800K employees, with indirect employees of 2 to 3 Mn.
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It is a passionately joyful journey, which is what I have embarked on by leveraging innovation for achieving transformation – both to myself as well as to the society.
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SSF India is an Industry forum (setup in the Year 2011) run ‘by practitioners for practitioners’ with a vision to create and disseminate knowledge for excellence in Business services, IT & Business Process Management (BPM).
