Even after the advent of Information Technology, organization structures continue to be Function based – Sales, Production, Finance, Supply Chain or HR etc.
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In 2004 a Leading DTH Operator had set up operations to offer Indian viewers a world-class television viewing experience through its satellite television service.
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The world of BPM implementation is liberally sprinkled with several stories – of roaring successes, miserable failures and a myriad of experiences in between.
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Just about a year back, the shared services operations at Dr Reddy’s completed a decade of its existence.
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There is only one way that can drive and enable these demanding results, and, that is, Business Process Management
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While for off shoring, wage or labour arbitrage is a given, this may not be so clearly applicable to Indian Companies.
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Globally, there are many models to capture, compare and classify the strengths of global BPO Players in verticals and functional processes.
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In Physics, it is not possible to measure the location and the velocity of a subatomic particle simultaneously.
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It is natural that any organization focuses its energies initially towards business development and execution – their primary purpose of existence.
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SSF India is an Industry forum (setup in the Year 2011) run ‘by practitioners for practitioners’ with a vision to create and disseminate knowledge for excellence in Business services, IT & Business Process Management (BPM).
