‘AaaS’ – Analytics as a Service
The Winning Card in Shared Services
Effective use of Analytics as a business tool can have a huge impact on the operations of companies.
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Tech Innovation
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‘AaaS’ – Analytics as a Service
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Dare to Dream – Digital Steel Making by 2025
Scripting the Digital Journey of Tata SteelTSL has been on a multi-year digital enabled business transformation journey intending to be the leader in ‘Digital Steel making by 2025
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Establishing Global Credibility
First Time Right – A Recipe for Successful TransformationAlcon Global Services (AGS), India is the global hub of Alcon Global Services, a captive shared service organization of Alcon
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Site Reliability Engineering
Managing Risks of Rapid Change through Resilience, Accountability and InnovationCustomer experience is a criticalmission statement for any successful business. Very often customer experience is influenced by the usability and accessibility
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An Innovative “Never Trust, Always Verify” Model
The Security Operation CenterSecurity is a high priority for most organizations. A string of high priority breaches has highlighted the threat that all organizations face in the modern digital world.
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Key Success Factor for Next-Gen Shared Services
Managing & Adapting Change through Digital TransformationShared services centers have been in existence for a couple of decades now and traditionally the development of a shared service centre
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Building Business Resilience
Automation with a Human Centric ApproachAs Covid-19 reaches all facets of life, global shared services are finding new ways to mitigate its long-term impact.
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Digitalization – Our Global Language
Technology to the Rescue During the Current CrisisFor several organizations across the globe, digitalization of business processes is a long-standing ‘way of life’ to ensure seamless service delivery
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Future Readiness of the Telecom Services Industry
A Progressive Take on New Initiatives and TechnologyAmit Dhingra, with more than 20 years of global experience in Telecommunications and Service Delivery, is the Senior Vice President – Nokia Operations & Global Service Delivery.
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About Shared Services Forum
SSF India is an Industry forum (setup in the Year 2011) run ‘by practitioners for practitioners’ with a vision to create and disseminate knowledge for excellence in Business services, IT & Business Process Management (BPM).
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