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Transformational Journeys




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    Opportunity in the Changing Landscape
    Digital Transformation in Customer Experience

    Irendra Chhabra

    Startek is global business process management services provider and a leader in implementing new-age CX solutions. The company specializes in creating digitally integrated customer experiences

    READ MORE
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    Implementing FSSC in a Manufacturing Organization
    Journey and Experience

    Avijit Kundu

    The Finance Shared Service Centre (FSSC) of The Chatterjee Group (TCG) is based at Kolkata, caters to two petrochemical companies viz.

    READ MORE
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    Creating a Specialized Service Unit
    On a Continuous Journey of Rediscovery

    Niranjan Desai

    Organizations have been implementing shared services since the mid-1990s. However, it often seems that wherever one is on the maturity curve

    READ MORE
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    A High-speed HR Transformation Journey
    A Progressive Take on New Initiatives and Technology

    Neha Ahluwalia

    Our corporate shared services journey started from understanding the ‘need’ for change and then building a ‘case’ for change.

    READ MORE
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    To be the ‘Best in Class’ Shared Services
    EN Route to Becoming a Strategic Business Partner

    Dhiraj Sonawane

    The GSS transformation journey began by moving a few Finance processes from Europe, with a team of 15 FTEs.

    READ MORE
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    North Star and a Successful Transformational Journey
    Setting-Up a Shared Services Organization

    Deepak Kumbhat

    My son is a 14-year-old, studying in 10th standard in school. He is due to select his elective subjects as he graduates to 11th in few months from now.

    READ MORE
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    Crossing the Rubicon
    From Dream to Reality in Global Business Services

    Harry Robertson

    Harry Robertson laid the foundation for an entirely new industry segment in India employing ~800K employees, with indirect employees of 2 to 3 Mn.

    READ MORE
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    The New-Age Finance Business Services
    Shared Services as an Essential Tool for Business Growth

    Sharad Malhotra

    Most of the large organizations across the globe have created a center for Finance Business Services of some form or the other.

    READ MORE
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    Creating Business Value
    A Transformational Journey Towards Centre of Excellence – “TraCE” – A VECV Case Study

    Pramod Kvaya

    The aim of creating financial shared services at VECV was driven by an ambition of making the finance function a strategic contributor to the organization.

    READ MORE
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SSF India is an Industry forum (setup in the Year 2011) run ‘by practitioners for practitioners’ with a vision to create and disseminate knowledge for excellence in Business services, IT & Business Process Management (BPM).

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