Organizations have been implementing shared services since the mid-1990s. However, it often seems that wherever one is on the maturity curve, one still has a lot of journey to travel to achieve excellence in service. The thresholds of excellence simply keep advancing.
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SSF India is an Industry forum (setup in the Year 2011) run ‘by practitioners for practitioners’ with a vision to create and disseminate knowledge for excellence in Business services, IT & Business Process Management (BPM).
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