The shared services model has come a long way in the last three decades. While it started in India as a pure play cost arbitrage program, it has now evolved a robust, fully integrated suite of offerings, providing actionable business insights and by being a trusted advisor and a valued consultant.
The industry journey initially began with three broad verticals – transaction processing, voice, and accounting services. Since it was a green-field industry and in many aspects, evolving based on the “tone from top” principle, most providers had varied experiences to offer. Based on their breadth and depth of the sponsorships, there were some leaders and some laggards. As it is very well documented now, AMEX and GE were clearly the leaders and many organizations followed in quick succession.
Read More
