Shape of the Next Normal
Unprecedented Change for the Business Services Industry

For the first time in the history of mankind, the world has witnessed such an unprecedented turbulence in its spread, intensity and reach – be it business, society or even individuals. The epochal year has also demonstrated the highest level of interconnectedness between business and society, and its degree of impact on both. While no one can predict how long the turbulence will last, the other side is clear – it will never come back to ‘old normal’.

The environment throughout this year and beyond will be very different, but no less rich in possibilities for those who are resilient and ready to shift their mindsets to ride along this “Ocean Change” – much beyond just “Sea Change”.

The sharp drop in economic activity and job losses has prompted governments to act swiftly to mitigate the onslaught of this pandemic.

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