The Leadership Game in Shared Services
Strategies – Defensive & Offensive

“When the winds of change blow, leaders have two options: either build walls or build windmills”, says an ancient proverb. Either way, they would be right, but the trajectories of their decisions on the future become quite different.

In this VUCA world, the leadership game is a high-contact sport, as leaders guide their teams over choppy business waters to successful outcomes. Competition has heightened, the business boundaries have blurred, customers are excessively demanding and talent less loyal. Winning this business game needs a multi-front approach – anticipatory planning through imagined scenarios of a variety of outcomes, multi-skilling resources to be both generalists and specialists, adaptable ways to motivate a range of team behaviors, and balancing the short-and long-term views.

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