The location-based configuration of GCCs (Global Capability Centers) that the world was well versed with became outdated with the outbreak of the pandemic last year. This disruption has since changed how GCCs operated as we knew them to be. Fortunately, best-in-class GCCs have pivoted swiftly in the battle for survival and have exhibited resilience, continuity and efficiency to stay ahead in the game.
According to EY’s GCC Pulse Survey 2020, 93% of the respondents indicated that talent acquisition is the most important lever to drive scale. Both big and small players globally are exploring options in virtual hiring, borderless talent, flexible working alternatives and corporate learning in virtual environments. This has increased the need for GCCs to focus on developing future-ready leaders internally.
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