Key Success Factor for Next-Gen Shared Services
Managing & Adapting Change through Digital Transformation

Shared services centers have been in existence for a couple of decades now and traditionally the development of a shared service centre within an organization has been an attempt to reduce costs through labour arbitrage, economies of scale, standardization of processes and improvement of service levels. For the past several months however, Covid-19 has had a huge impact on global economies, disrupting supply chains and enterprise operations. Shared service centers operating at the heart of the enterprises are at a critical juncture today as a result of this pandemic.