Site Reliability Engineering
Managing Risks of Rapid Change through Resilience, Accountability and Innovation

Customer experience is a criticalmission statement for any successful business. Very often customer experience is influenced by the usability and accessibility of corporate websites, mobile apps, and other technology interfaces, which are expected to be always available 24/7. In addition, all companies are becoming quasi-technology companies, driving transformative changes. Companies are forced to build their entire business strategy around cloud capabilities, making this a significant operational challenge for them. The error margins are very low – almost negligible. Any degradation of performance and customer experience results in a loss of revenue, margins opportunities, and reputation.

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